Volume to Value Healthcare
The healthcare industry is rapidly transitioning into value-based care (VBC) models that focus on outcomes rather than volume. More attention and budget are being spent on balanced care that treats and helps prevent illness while providing excellent patient experiences. In fact, in a Forbes article titled Top 8 Healthcare Predictions for 2019 the #1 prediction is that global healthcare spending on value-based models will increase by 5% in 2019.
Thanks to Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, healthcare professionals know exactly how to provide the best patient experiences. The assessments evaluate hospitals based on standardized criterion that include service quality, environment, communication, discharge information, and food services. By these standards, quality means addressing patient wants and needs in a timely manner with respect and dignity.
What are healthcare support services?
Healthcare facilities outsource to specialty providers who design and implement best-in-class hospitality inspired services. These specialty services are collectively known as healthcare support services. The category includes clinical services such as nutrition, music therapy, occupational therapy and laboratories. It also includes non-clinical services like back office, housekeeping, culinary, systems maintenance and transportation. That’s where you come in.
Valet Services & Patient Experience
Often the parking lot gives patients and their families their first impression of a healthcare facility. Working with the right parking services company helps any facility put their best foot forward. For hospitals it can also help ease patient stress. If you’ve ever driven an expectant mother in labor or a badly injured friend to the hospital, you know stress. Additionally, knowledgeable valet staff may direct patients to appropriate starting points or information kiosks, improving patient flow.
Whether you work directly with a healthcare support services department or indirectly through a provider network, healthcare facilities need your valet services.
The Valet Spot’s extensive line of podiums and kiosks come in a variety sizes with customization options and accessories that let you match the branding and décor of any client. Designed with versatility in mind, our valet stations are equipped for both low and high-volume areas. Kiosk key boxes that can hold anywhere from 24 up to 400 key hooks.
Two Great Ways to Start
- Use our Designer Series Podium builder to mock up a customized podium for a proposal
- Give us a call at [Number] and we’ll work with you to build a custom valet station that’s perfect for any modern healthcare facility.