Valet Podium Shipping FAQ

Choosing the best shipping option:

Commercial: Commercial shipping means we are shipping to a commercial address that is open from M-F 8 AM – 5 PM with access to a loading dock or a forklift. Failure to be available to receive the freight will result in a redelivery fee.

Commercial with a lift gate: Commercial with lift gate shipping means we are shipping to a commercial address that doesn’t have a loading dock, so a liftgate is necessary. Failure to be available to receive the freight will result in a redelivery fee.

Residential with Lift Gate: Residential with liftgate means that your freight shipment will be delivered to your home with a liftgate. Residential increases your lead time by one business day since an appointment is required to deliver. Failure to be available to receive the freight will result in a redelivery fee.

Appointment for delivery: If you will not be at the delivery site we highly recommend adding an appointment for delivery. This ensures you will be available to receive the shipment. Failure to be available to receive the freight will result in a redelivery fee.

Priority Shipping: Priority shipping is available with two of our freight carriers for an additional fee. Priority shipping can only be used without additional services added (residential, liftgate, or appointment). Priority shipping is refunded if the original ship date is not honored (outside of weather delays or an act of God). Please contact the sales team at 877 977 8733 to schedule a priority shipment.

 

**A note about damages: It is rare that your podium arrives damaged -however, it is your responsibility to note any and all damages at point of delivery on the receipt. If you choose not to unpackage your freight shipment at the point of delivery, and discover damages after delivery, you’ll be responsible for purchasing the appropriate replacement pieces. When you sign (and do not indicate damages on the delivery receipt) you are releasing all liability from the freight carrier to replace your unit.  

 

What is the lowest cost delivery method?

The most efficient way to ship your order is to a business (commercial address) with a loading dock.

When do I need a lift gate?

A lift gate is used to lower your podium from the truck to the ground.

You need a lift gate unless you have a forklift or loading dock or you ordered only one (1) podium and will have two people available at the time of delivery to unload it. This does not include residential deliveries – residential deliveries require a lift gate at delivery.

Why does residential delivery cost more?

Freight carriers charge an extra fee to deliver to residential zones because they are harder to access. Shipping freight with a residential service also adds a day to the lead time because a delivery appointment is necessary. The Valet Spot is not responsible for how zipcode are zoned, if you run a business out of your home – it is still zoned residential.

Residential delivery with a liftgate does not include inside delivery.

For these reasons, we recommend delivering to a commercial address whenever possible.

Is a condominium considered residential?

Yes, because it is in a residential zone you will need a residential delivery.

When will my order be delivered?

Most orders arrive within 8-12 business days. If you want a delivery estimate or have a strict timeline, give us a call at 877-977-8733. You will receive a tracking number with instructions on how to receive the freight and be able to track your shipment.

Does someone need to be here for my delivery?

Yes, someone is required to sign for every podium delivery to ensure that there are no damages.

How can I save on shipping costs?

You can save on shipping costs by shipping 2+ podiums together. When ordering freight, most parcel shipments that ship from our warehouse will ship on the pallet for free.

Do you provide additional delivery services?

Yes, we provide additional services at a fee that is passed on from the freight carriers. We have inside delivery, residential with liftgate, liftgate, etc. Please contact us for the pricing on your order – it’s charged due to location, weight, and size.

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